Frequently Asked Questions

Shipping

How long will it take for my order to arrive?
Mainland Spain and Balearic Islands: 2-4 business days. Rest of the European Union: 3-7 business days. Australia: 7-14 business days.

Which countries do you ship to?
We currently ship to Spain, the rest of the European Union, and Australia.

Can I track my order?
Yes, you will receive a tracking number by email as soon as your order leaves our warehouse.

Returns

How long do I have to return a product?
30 days from receipt of your order.

How do I initiate a return?
Email us at contacto@lumeska.com explaining what happened, and we will guide you through the next steps.

About the product

Is it suitable for all skin types?
Yes. If you have an active skin condition or are taking photosensitizing medication, consult your dermatologist before use.

How long does the battery last?
Battery life for several sessions on a single full charge.

How do I clean it?
With a soft, slightly damp cloth. Avoid submerging it in water.

Orders and payments

What payment methods do you accept?
Available methods are displayed directly at checkout when you complete your purchase.

Can I modify or cancel my order?
Email us as soon as possible at contacto@lumeska.com — if your order has not yet been prepared for shipping, we can help you.

Can't find what you're looking for? Email us at contacto@lumeska.com.